Shipping policy

✦✧ WHERE DOES SUBLIME ESSENCE SHIP? ✦✧ 

Sublime Essence ships to addresses within the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company but you do so at your own risk. We do not support international returns and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.

 

✦✧ HOW DO I TRACK MY ORDER? ✦✧ 

When your order ships, you will receive an email with your tracking number and a link to track your package online.

 

✦✧ HOW QUICKLY WILL MY ORDER ARRIVE? ✦✧ 

Sublime Essence currently offers Standard shipping options. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 1:00 PM [Pacific Standard Time] Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day. We currently do not deliver orders on Sundays or holidays.

Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at support@sublimeessence.com for order status information. Please include your order number in your correspondence.

Please note that items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.

 

✦✧ WHAT IS A HAZMAT & WHY MUST IT BE SHIPPED GROUND? ✦✧ 

A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) and can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.

[Hazmat items may include: perfumes, aerosols, items containing a lithium ion battery (most rechargeable items), most nail polishes, and nail polish removers. If the item is indeed a hazmat, it will likely feature a small symbol of a flame in a diamond shape on the outer packaging, near other symbols.]