Shipping / Returns / FAQs
✦✧ WHERE DOES SUBLIME ESSENCE SHIP? ✦✧
Sublime Essence ships to addresses within the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company but you do so at your own risk. We do not support international returns and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.
✦✧ HOW DO I TRACK MY ORDER? ✦✧
When your order ships, you will receive an email with your tracking number and a link to track your package online.
✦✧ HOW QUICKLY WILL MY ORDER ARRIVE? ✦✧
Sublime Essence currently offers Standard shipping options. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 1:00 PM [Pacific Standard Time] Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day. We currently do not deliver orders on Sundays or holidays.
Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at support@sublimeessence.com for order status information. Please include your order number in your correspondence.
Please note that items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
✦✧ WHAT IS A HAZMAT & WHY MUST IT BE SHIPPED GROUND? ✦✧
A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) and can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
[Hazmat items may include: perfumes, aerosols, items containing a lithium ion battery (most rechargeable items), most nail polishes, and nail polish removers. If the item is indeed a hazmat, it will likely feature a small symbol of a flame in a diamond shape on the outer packaging, near other symbols.]
✦✧ WHAT IS SUBLIME ESSENCE'S RETURN POLICY? ✦✧
Our top priority is ensuring our customers are confident in their purchases. If you are not happy with your purchase for any reason, we accept returns of unused, unopened items within 28 days of order delivery unless otherwise noted on the product detail page. We offer no refunds on any items designated as Final Sale. Items must be returned in their original product packaging. The original shipping charge, if any, is not refundable.
Returns are simple: contact Client Services at support@sublimeessence.com with your order number and the item(s) you would like to return, and we will be more than happy to assist you.
✦✧ CAN I EXCHANGE AN ITEM? ✦✧
Sublime Essence does not process exchanges at this time.
✦✧ I THINK MY ORDER IS LOST? ✦✧
If you do not receive your package, please contact Client Services at support@sublimeessence.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.
✦✧ WHAT DO I DO IF MY ORDER ARRIVED DAMAGED? ✦✧
If your order arrived damaged, please send photos of the damaged item(s) to support@sublimeessence.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to support@sublimeessence.com, which opens a ticket, we will reply back with next steps.
✦✧ WHAT PAYMENT METHODS ARE ACCEPTED? ✦✧
We accept Mastercard, Visa, American Express, Discover, PayPal, Google Pay and Apple Pay.
✦✧ HOW CAN I ENSURE MY ORDER WENT THROUGH? ✦✧
When you place an order, you will see an order confirmation page containing your order number. If you do not see an order confirmation page after submitting your order, your order was not submitted successfully. You will also receive an order confirmation email sent to the email address that you included in your order. You may access current and past order information by creating and signing into your account on (http://www.sublimeessence.com) or by contacting Client Services at support@sublimeessence.com.
✦✧ MAY I CHANGE ITEMS ONCE THE ORDER IS SUBMITTED? ✦✧
Unfortunately, we are unable to change items in your order after it is submitted.
✦✧ MAY I CANCEL AN ORDER? ✦✧
An order may be cancelled if it has not yet been processed and prepared for shipment. To cancel your order, please contact Client Services at support@sublimeessence.com during business hours (9:00 AM to 6:00 PM [Pacific Standard Time] Monday-Friday) for immediate assistance.
✦✧ I ENTERED THE WRONG ADDRESS. CAN THIS BE FIXED? ✦✧
Before your order has been prepared for shipment, Client Services can help change your shipping address. Please contact support@sublimeessence.com as soon as possible. Note: once an order has been submitted, it is not possible to edit billing details.
✦✧ CAN I SHIP ITEMS TO DIFFERENT ADDRESSES? ✦✧
It is not possible on our website to split up one order into multiple addresses. Instead place multiple orders and select a different shipping address for each order. For help placing larger orders that are shipped to multiple addresses, please contact Client Services at support@sublimeessence.com.
✦✧ DO I NEED TO SIGN FOR MY ORDER? ✦✧
We only require a signature upon delivery for orders over $500.
✦✧ IS MY PERSONAL INFORMATION KEPT PRIVATE? ✦✧
Sublime Essence ensures that your personal information is kept private and confidential and at no point will we share it with a third party except as necessary to process and service your orders. For more information, please see our privacy policy.
✦✧ ARE THERE QUANTITY RESTRICTIONS WHEN PLACING ORDERS ✦✧
Yes, orders with more than 5 units per item are subject to approval before shipping. We do not allow items to be purchased for resale and we reserve the right to refuse service to a customer that we believe has violated this policy. If you are purchasing multiple quantities for personal use or gifting, please contact Client Services at support@sublimeessence.com for special order handling.
