FAQ
Frequently Asked Questions (FAQ)
General
1. What makes your products "luxury"? Our luxury beauty products are sourced from the most prestigious brands known for their high-quality ingredients, innovative formulations, and superior results. Each product undergoes rigorous testing to meet our standards of excellence.
2. Are your products authentic? Yes, all our products are 100% authentic. We source directly from the brands and their authorized distributors to ensure you receive genuine items.
Orders
3. How do I place an order? Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. You can create an account for faster checkout and order tracking.
4. Can I change or cancel my order? If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Shipping
5. What shipping options are available? We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the shipping method chosen at checkout.
7. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Returns and Exchanges
8. What is your return policy? We accept returns of unopened and unused products within 30 days of purchase. Please visit our returns page for detailed instructions and to initiate a return.
9. Can I exchange a product? Yes, if you wish to exchange a product, please contact our customer service team. Exchanges are subject to product availability and our return policy.
Payments
10. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
11. Is my payment information secure? Yes, we use industry-standard encryption technologies to ensure that your payment information is secure.
Products
12. How do I know which product is right for me? Our website features detailed product descriptions, ingredient lists, and customer reviews to help you make an informed decision. You can also contact our beauty experts for personalized recommendations.
13. Are your products cruelty-free? Many of the brands we carry are committed to cruelty-free practices. Please check the product details for specific information about each brand's policies.
Customer Support
16. How can I contact customer service? You can reach our customer service team via email at support@sublimeessence.com. Our support hours are Monday to Friday, 9 AM to 5 PM (EST).
Additional Information
For more detailed information, you can refer to our policies and guides available on the website, such as the shipping policy, return policy, and product care guides. If you have any further questions, feel free to contact us directly.
